Privacy Policy

Last Updated: December 2025

At AliPeak, we are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://alipeak.com), use our mobile application, and engage in transactions on our platform. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide Directly

Account Registration Information:

1. Full name
2. Email address
3. Phone number
4. Password (encrypted and securely stored)
5. Date of birth (optional)
6. Gender (optional)
7. Profile picture (optional)

Address Information:

1. Delivery address (street, house number, area, district)
2. Billing address
3. Multiple saved addresses for convenience
4. Landmark information

Payment Information:

1. Credit/debit card number (processed securely by payment gateways)
2. Mobile banking details (bKash, Nagad, Rocket)
3. Bank account information (for refunds)
4. Payment transaction history

Communication Information:

1. Messages sent to sellers
2. Customer support inquiries and responses
3. Feedback and reviews you provide
4. Survey responses
5. Complaint and dispute details

Shopping Behavior:

1. Products you browse and view
2. Products you add to cart or wishlist
3. Purchases you make
4. Search queries
5. Ratings and reviews
6. Return and exchange requests

1.2 Information Collected Automatically

Device Information:

1. IP address
2. Device type (mobile, desktop, tablet)
3. Operating system and version
4. Browser type and version
5. Device identifiers and unique IDs
6. Mobile app version

Usage Information:

1. Pages visited and time spent
2. Links clicked
3. Products viewed
4. Search history
5. Login/logout times
6. Click stream data
7. Referring website URL

Location Information:

1. Approximate location based on IP address
2. Precise GPS location (only with your permission on mobile app)
3. Location data helps us identify nearby deals and services

Cookies and Tracking Technologies:

1. Session cookies (expire when you close browser)
2. Persistent cookies (remain on your device)
3. Pixel tags and web beacons
4. Local storage and similar technologies
5. Third-party analytics tools

1.3 Information from Third Parties

From Social Media:

1. If you sign up via Facebook, Google, or other social platforms, we receive your profile information (name, email, profile picture)
2. We only access information you authorize us to access

From Our Partners:

1. Information from courier services for delivery tracking
2. Information from payment processors for transaction verification
3. Information from analytics partners

From Other Users:

1. Information other customers share about you (e.g., reviews mentioning your service as a seller)
2. Referral information if someone refers you to AliPeak

2. How We Use Your Information

2.1 To Provide Services

1. Process and fulfill your orders
2. Arrange delivery and manage shipments
3. Manage returns, exchanges, and refunds
4. Provide customer support and respond to inquiries
5. Verify your identity and prevent fraud
6. Maintain your account and personalize your experience
7. Process payments and maintain records

2.2 To Improve Our Services

1. Analyze trends and usage patterns
2. Improve website and app performance
3. Conduct user research and surveys
4. Test new features
5. Understand customer preferences
6. Enhance user experience
7. Fix bugs and technical issues

2.3 For Marketing and Communications

1. Send promotional emails and SMS about products, sales, and offers
2. Send order confirmations and delivery updates
3. Send transactional notifications
4. Personalize product recommendations
5. Conduct targeted advertising campaigns
6. Send newsletters (if you subscribed)
7. Notify you about policy changes

2.4 For Legal and Safety Purposes

1. Comply with legal obligations and regulations
2. Enforce our Terms of Service and other agreements
3. Protect against fraud, abuse, and illegal activity
4. Respond to legal requests from authorities
5. Protect the rights, property, and safety of AliPeak, users, and the public
6. Maintain security and prevent unauthorized access
7. Investigate and resolve disputes and complaints

2.5 For Analytics and Business Intelligence

1. Create aggregated and anonymous statistical reports
2. Monitor business metrics and performance
3. Understand market trends
4. Make strategic business decisions
5. Identify high-value customer segments

3. Sharing and Disclosure of Your Information

3.1 Information Shared with Sellers

When you purchase from a seller on AliPeak, we share the following information:

1. Your name and phone number
2. Your delivery address
3. Your order details (items, quantities, prices)
4. Any special delivery instructions
5. Communication messages between you and the seller
6. Your ratings and reviews of the seller's products

We do NOT share your payment card details, bank information, or email address with sellers unless you specifically communicate these to them.

3.2 Information Shared with Courier Services

For delivery purposes, we share:

1. Your name and phone number
2. Your delivery address
3. Order details and contents
4. Tracking information
5. Any special delivery instructions

3.3 Information Shared with Payment Processors

When you make a payment, we share:

1. Payment amount
2. Order details
3. Transaction ID
4. Payment method type (not full card details - this is handled directly by secure payment gateways)

3.4 Information Shared with Service Providers

We share information with third-party service providers who help us operate our platform:

1. Email service providers (for communications)
2. SMS service providers (for notifications)
3. Analytics providers
4. Cloud hosting providers (for data storage)
5. Customer support platforms
6. Marketing and advertising partners

All service providers are bound by confidentiality agreements and can only use your information as necessary to provide services to AliPeak.

3.5 Information Shared with Law Enforcement

We may disclose your information if required by law or if we believe in good faith that disclosure is necessary to:

1. Comply with legal obligations, court orders, or government requests
2. Investigate potential fraud or criminal activity
3. Protect the safety of individuals
4. Enforce our Terms of Service
5. Protect the rights and property of AliPeak

3.6 Information Shared with Business Partners

In case of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

3.7 Public Information

Any information you choose to make public (such as product reviews, ratings, or seller feedback) will be visible to all AliPeak users and may be indexed by search engines.

4. Data Security

4.1 Security Measures

We implement comprehensive security measures to protect your information:

1. Encryption: We use SSL/TLS encryption for data in transit
2. Secure Storage: Sensitive data is stored on secure servers with restricted access
3. Password Protection: Passwords are hashed and encrypted
4. Access Controls: Only authorized employees can access personal information
5. Firewalls: We use firewalls and intrusion detection systems
6. Regular Audits: We conduct regular security audits and vulnerability assessments
7. Payment Security: Payment processing complies with PCI DSS standards

4.2 Security Limitations

While we take security seriously, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for:

1. Keeping your password confidential
2. Not sharing your login credentials
3. Logging out of your account after use
4. Using secure and private internet connections
5. Keeping your device secure

5. Your Privacy Rights and Choices

5.1 Access and Portability

You have the right to:

1. Request access to your personal information
2. Receive a copy of your data in a machine-readable format
3. Know what information we collect and how we use it
4. Request the sources of your information

5.2 Correction and Deletion

You have the right to:

1. Update or correct inaccurate information
2. Request deletion of your personal information (subject to legal requirements)
3. Remove information from our active systems (though we may retain copies for legal purposes)

5.3 Marketing Communications

You can opt out of promotional communications by:

1. Clicking "Unsubscribe" in any promotional email
2. Updating your notification preferences in your account settings
3. Sending an email to contact@alipeak.com requesting to unsubscribe
4. Replying "STOP" to promotional SMS messages

Note: You cannot opt out of transactional emails (order confirmations, delivery updates, account notifications) as these are essential for account management.

5.4 Location Tracking

For mobile app location tracking:

1. You can disable location services in your device settings
2. You can revoke location permission in the app settings
3. We will ask for permission each time we need precise location data

5.5 Cookies

You can control cookies through:

1. Browser settings (delete cookies, block third-party cookies)
2. Your device's cookie settings
3. Opt-out tools for behavioral advertising

Note: Disabling cookies may affect some website functionality.

5.6 How to Exercise Your Rights

To access, correct, or delete your information, please:

1. Log into your account and update information directly
2. Contact us at contact@alipeak.com with your request
3. Include your account details and specific information requested
4. We will respond within 15-30 days

6. Data Retention

6.1 How Long We Keep Your Data

We retain your information for different periods based on the type of data and purpose:

Account Information:

1. Retained while your account is active
2. Deleted within 30 days of account deletion (with exceptions)

Transaction Data:

1. Retained for 7 years for tax and accounting purposes
2. Required by Bangladesh tax authorities and financial regulations

Communications:

1. Customer support messages: 2 years
2. Dispute resolution records: 7 years

Marketing Data:

1. Retained until you unsubscribe or request deletion
2. Deleted upon unsubscribe

Analytics Data:

1. Aggregated and anonymized data: Indefinitely
2. Individual user data: 24 months

Cookies:

1. Session cookies: Deleted when you close your browser
2. Persistent cookies: Up to 2 years

6.2 Legal Requirements

We may retain your information longer if required by:

1. Bangladesh laws and regulations
2. Tax authorities
3. Court orders or government requests
4. Litigation or legal proceedings
5. Fraud prevention and detection

7. Children's Privacy

7.1 Age Restrictions

AliPeak is not intended for children under 18 years old. We do not knowingly collect information from children under 18. If you are under 18:

1. You should not use our platform
2. You should not create an account
3. You should not make purchases
4. Parents/guardians may create an account on behalf of minors

7.2 Parental Controls

If we become aware that a child under 18 has provided information to us, we will:

1. Delete the information immediately
2. Contact the parent/guardian
3. Disable the account

If you have concerns about a child's information, contact us at contact@alipeak.com immediately.

8. Third-Party Links and Services

8.1 External Links

Our website and app may contain links to external websites and services. This Privacy Policy does not apply to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

8.2 Social Media Integration

If you use social media to sign in or share on AliPeak:

1. You are sharing information with both AliPeak and the social platform
2. Review the social platform's privacy policy as well
3. You can revoke app permissions through your social media settings

8.3 Embedded Content

Our website may contain embedded content (videos, maps, ads) from third parties. These may collect information independently.

9. International Data Transfers

9.1 Data Storage and Processing

Your information is primarily stored and processed in Bangladesh. However, we may transfer data to:

1. Cloud service providers globally
2. Business partners in other countries
3. Payment processors and analytics providers

9.2 Data Protection

When data is transferred internationally:

1. We ensure the same level of protection applies
2. We use contractual agreements to protect your data
3. We comply with all relevant data protection laws

10. Policy Changes

10.1 Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via:

1. Email notification to your registered email address
2. Banner notification on our website
3. In-app notification on the mobile app
4. Direct message to your account

10.2 Your Acceptance

Your continued use of AliPeak after changes are posted constitutes your acceptance of the updated Privacy Policy. If you do not accept the changes, you should stop using our services.

11. How to Contact Us

For Privacy Inquiries and Data Requests:

Email: contact@alipeak.com

Phone: +8801878674083

Chat Support: Available 24/7 on our website

Response Time: Within 15-30 days for data access requests

For Data Deletion and Correction Requests:

Email: contact@alipeak.com

Subject: "Data Deletion/Correction Request"

Include: Account email, specific information to be deleted or corrected

For Seller-Specific Privacy Issues:

Email: seller@alipeak.com

For sellers only - Privacy concerns related to selling on AliPeak

For Privacy Complaints and Grievances:

Email: contact@alipeak.com

Subject: "Privacy Complaint"

Include: Detailed description of the privacy concern and how it affects you

12. Your Responsibilities

You are responsible for:

1. Maintaining the confidentiality of your password
2. Providing accurate and truthful information
3. Notifying us immediately of any unauthorized access
4. Using strong passwords and keeping them secure
5. Reviewing your account information regularly
6. Reporting any suspicious activity
7. Understanding that public information is searchable and publicly available

Conclusion

At AliPeak, protecting your privacy is fundamental to our operations. We are committed to maintaining your trust by safeguarding your personal information, being transparent about our practices, and giving you control over your data. If you have any questions or concerns about this Privacy Policy, please don't hesitate to contact us.

This Privacy Policy is subject to change at any time. We will notify users of significant changes via email or website announcement. For the latest version, always refer to this page on alipeak.com. Last updated: December 2025