Shipping & Delivery Policy

Last Updated: December 2025At AliPeak, we are committed to delivering your orders safely and on time. We work with reliable courier partners across Bangladesh to ensure your products reach you in perfect condition. This policy outlines our shipping methods, delivery times, costs, and what to do if your order has any issues during transit.Shipping Methods and CarriersAvailable Shipping Options:AliPeak partners with multiple courier services to deliver orders across Bangladesh. The available shipping methods depend on your delivery location and the seller:Standard Shipping: Regular delivery through major courier partners (2-3 business days)Express Shipping: Faster delivery option (1-3 business days) - Available in major citiesCash on Delivery (COD): Payment upon delivery with standard shipping timeStore Pickup: Collect from AliPeak pickup points in selected locations (if available)Courier Partners:We work with reputable courier companies including but not limited toSteadfast CourierPaperflyPathao DeliveryOther approved local courier partnersAll couriers are regularly monitored to ensure reliable service. You will receive tracking information regardless of which courier is used.Shipping Cost StructureDhaka City (Dhaka Metropolitan Area):Standard Shipping: 80-100 BDT (Free on orders above 3,000 BDT)Express Shipping: 150-200 BDT (1-2 business days)Cash on Delivery: Additional 30-50 BDT feeDivision Cities (Chittagong, Sylhet, Khulna, Rajshahi, Barishal, Rangpur):Standard Shipping: 100-150 BDT (Free on orders above 5,000 BDT)Express Shipping: 200-300 BDT (2-3 business days)Cash on Delivery: Additional 50-100 BDT feeUpazila/Sub-District Areas:Standard Shipping: 150-400 BDT (Free on orders above 8,000 BDT)Express Shipping: Not available in all areasCash on Delivery: Additional 50-100 BDT feeRemote/Rural Areas:Standard Shipping: 200-500 BDT (Special arrangements may apply)Express Shipping: May not be availableCash on Delivery: Additional 100+ BDT feeSpecial Note: Some remote areas may require additional delivery days or pickup arrangementsNote: Shipping costs are calculated at checkout based on your delivery address. Free shipping thresholds are automatically applied if your order qualifies.Delivery TimeframesStandard Delivery Times:Dhaka City: 1-3 business days from order confirmationDivision Cities: 1-3 business days from order confirmationUpazila Areas: 1-3 business days from order confirmationRemote Areas: 1-5 business days from order confirmationImportant: Delivery times are estimates. Actual delivery may take longer due to:Weather conditions (monsoon, cyclones, heavy rains)National holidays and religious occasionsCourier service delaysHigh order volume during sale periodsCustoms clearance (for items sourced internationally)Traffic congestion in urban areasProcessing Time:Before your order is shipped, it must be processed and packed by the seller:Standard Processing: 1-2 business daysPeak Season Processing: 2-4 business days (during sale periods)Custom/Made-to-Order Items: 3-7 business days or as specifiedThe estimated delivery date shown at checkout includes both processing time and delivery time.How to Track Your OrderTracking Information:Once your order has been shipped, you will receive:Shipping confirmation email with tracking numberCourier company name and contact informationEstimated delivery dateTracking link to monitor your package in real-timeHow to Track:Method 1: Through AliPeak AccountLog into your AliPeak accountGo to "My Orders"Click on your orderClick "Track Shipment" to see live trackingMethod 2: Through Courier WebsiteVisit the courier's website (SSL, Steadfast, Paperfly, etc.)Enter your tracking number in the tracking boxView real-time location and status of your packageMethod 3: SMS TrackingSome couriers send SMS updates to your registered phone numberYou will receive notifications when package is picked up, in transit, and out for deliveryTracking Status Meanings:Order Confirmed: Your order has been placed and is being processedPicked Up: Courier has collected the package from the sellerIn Transit: Package is on its way to your locationOut for Delivery: Package is with the delivery rider and will be delivered todayDelivered: Package has been successfully delivered to your addressException: Package has encountered an issue (see "Delivery Issues" section)Delivery Instructions and Address DetailsProviding Accurate Address:To ensure successful delivery, please provide:Full Name: Your complete name as it should appear on the packagePhone Number: Your active mobile number (delivery rider will call before arrival)Area/District: Your district, upazila, or city areaDetailed Address: Complete street address, house number, building nameLandmark: Nearby landmark, mosque, school, market (helps delivery rider locate your address)Delivery Instructions: Any special instructions (e.g., "Ring bell twice," "Leave with neighbor," etc.)Special Delivery Instructions:You can provide special instructions for delivery:Time preferences (morning, afternoon, evening)Alternative contact person if you're not availableWhether to leave package with neighbor or guardGate code or building access informationAny specific handling instructions for fragile itemsNote: The delivery rider will attempt to contact you before delivery. Please ensure your phone is available during business hours.Delivery Attempts and Failed DeliveriesWhat Happens If I'm Not Available:First Attempt: Rider will call and try to deliver. If no one answers, they will wait 5-10 minutesSecond Attempt: Rider will try again the next business dayThird Attempt: Another delivery attempt will be madeAfter 3 Failed Attempts: Package is held at courier's depot. You must contact the courier to reschedule or arrange pickupIf You Miss Delivery:If your package cannot be delivered:Contact the courier immediately using the tracking numberArrange a new delivery date/time that suits youAlternatively, pick up the package from the courier's depotProvide your phone number to the courier so they can reach youPackage Received and AcceptanceWhen Package is Delivered:The delivery rider will call you before arrivalInspect the package for any visible damageVerify the package label matches your orderSign the delivery receiptKeep the delivery receipt and tracking number for your recordsUpon Receipt, You Should:Check that you received the correct orderVerify the quantity of itemsInspect packaging for damageTake photos if there is visible damageIf items are intact and correct, confirm delivery in the appIf There Are Issues Upon Delivery:Refuse the delivery if the package is severely damagedNote the damage on the delivery receiptTake photos of the damaged package and contentsContact AliPeak customer support immediatelyProvide your order number, tracking number, and damage photosDamaged or Lost PackagesIf Package Arrives Damaged:Report within 24 hours of delivery:Contact AliPeak customer support at contact@alipeak.comInclude your order number and tracking numberProvide clear photos of:- Damaged packaging- Damaged item(s)- The delivery receipt- Any visible impact marks on the boxDescribe the extent of damageDamaged Package Resolution:AliPeak and the seller will investigateYou will be offered either:- A replacement item (free shipping)- Full refund- Partial refund if item is partially salvageableReturn shipping will be covered if replacement is not availableDecision is typically made within 3-5 business daysIf Package is Lost in Transit:Report if delivery is not received after estimated date:Contact the courier first using your tracking numberFile a missing package claim with the courier (they will investigate for 7-14 days)Contact AliPeak customer support with tracking number and proof of lossAliPeak will coordinate with the courier and sellerLost Package Resolution:If the package is confirmed lost, you will receive:- A replacement item (if available), OR- Full refund to your original payment methodThe seller will not charge for replacement shippingResolution typically takes 7-14 business daysImportant: To claim a lost package, you must report it within 7 days of the expected delivery date. Claims after 7 days may not be accepted.Cash on Delivery (COD) OrdersHow COD Works:You pay the full amount when the delivery rider arrives at your addressNo payment required at checkoutAcceptable payment methods: Cash onlyReceipt will be provided by the delivery riderCOD Delivery Process:Rider will call you before arrivalInspect the package when it arrivesPay the total amount to the riderRequest and keep the receiptVerify your receipt number on AliPeak for your recordsIf You Cannot Pay at Delivery:Inform the rider immediatelyReschedule delivery for another convenient timeContact the seller to arrange alternative paymentYou may lose your order if payment is not made after multiple attemptsCOD Additional Fees:A COD handling fee (30-100 BDT) is charged by the courier and added to your total payment:Dhaka: 30-50 BDTDivision Cities: 50-100 BDTUpazila/Remote Areas: 100+ BDTInternational Shipping (If Applicable)Available Countries:AliPeak currently offers international shipping to select countries. Check if your country is available at checkout.International Shipping Times:Standard International: 10-21 business daysExpress International: 5-10 business daysCustoms clearance may add 3-7 additional daysInternational Shipping Costs:International shipping costs vary by destination country and item weight. Costs are calculated at checkout.Customs and Import Duties:You may be responsible for paying import duties and taxesAliPeak cannot be responsible for customs delays or additional chargesContact your local customs office for duty informationSeller-Specific Shipping PoliciesSome sellers may have different shipping policies or arrangements:Specific courier preferencesExtended processing times for custom itemsFree shipping thresholdsRestricted shipping locationsAlways check the seller's shipping policy on the product page before purchase. Contact the seller directly if you have questions about their shipping process.Frequently Asked QuestionsHow long will my order take to arrive?Delivery time depends on your location and the shipping method selected. Dhaka City orders typically arrive in 1-3 days, while upazila areas may take 3-7 days. Check the estimated delivery date shown at checkout.Can I change my delivery address after ordering?Contact customer support immediately if you need to change your address. If the order has already been shipped, you may not be able to change it. We will do our best to assist.What if I don't receive my order by the estimated date?Wait 2-3 additional days as delays can occur. Check your tracking for updates. If still not received, contact the courier and then AliPeak customer support with your tracking number.Can I arrange a specific delivery time?You can provide preferred delivery time preferences in the delivery instructions. However, exact time guarantees cannot be made due to courier limitations.Is there a signature requirement for delivery?For most orders, you just need to be available to receive the package. For high-value items, a signature may be required.Can someone else receive my package?Yes, you can authorize another person (family member, neighbor, guard) to receive the package. Mention this in the delivery instructions. However, make sure they are available and can accept responsibility.What if the package is damaged but I already signed for it?You still have the right to claim damage. Report it within 24 hours with photos and your delivery receipt. Provide evidence of the damage.Do you offer same-day delivery?Same-day delivery is not available at this time. Express delivery (1-2 days) is available in selected Dhaka areas.Can I schedule delivery for a specific date?Delivery dates are estimated and not guaranteed. You can request a preferred date in the delivery instructions, but the courier will do their best to accommodate.What if I'm not at home during the delivery window?The rider will attempt to call you. If you don't answer, they will try again the next day. You can also arrange a makeup delivery time by contacting the courier.Is my package insured?Standard orders are covered against loss and severe damage by the courier's basic insurance. High-value items may require additional insurance (at extra cost). Check with customer support for valuable items.How to Contact UsFor Shipping and Delivery Inquiries:Email: contact@alipeak.comChat Support: Available 24/7 on our websitePhone: +8801878674083Response Time: 24 hoursFor Lost or Damaged Package Claims:Email: contact@alipeak.comSubject: "Lost/Damaged Package Claim"Include:- Order number- Tracking number- Photos of damage/packaging- Delivery receipt (if available)- Detailed description of issueTo Contact Courier Directly:Use your tracking number to contact the courier service directly for real-time updates on your shipment.Our CommitmentAt AliPeak, we are committed to:Delivering your orders safely and on timeWorking with reliable and professional courier partnersProviding transparent tracking informationResolving delivery issues fairly and quicklyCovering damage and loss under our protection planMaking your delivery experience smooth and hassle-freeIf you have any concerns about your shipment, please don't hesitate to contact us. Your satisfaction is our priority.This Shipping & Delivery Policy is subject to change at any time. We will notify users of significant changes via email or website announcement. For the latest version, always refer to this page on alipeak.com. Last updated: December 2025