Return & Refund Policy

Last Updated: December 2025At AliPeak, we believe in complete customer satisfaction. If you're not happy with your purchase for any reason, we offer a straightforward return and refund process. Our goal is to make it easy for you to get your money back or exchange your product without any hassle. This policy applies to all items purchased on the AliPeak platform from all sellers. রিটার্ন পলিসি-প্রোডাক্টটি অবশ্যই ডেলিভারি ম্যানের সামনে দেখে-বুঝে নিবেন। প্রোডাক্ট পছন্দ না হলে কিংবা কোন সমস্যা থাকলে আমাদের হেল্পলাইনে কল করে আপনার সমস্যার কথা জানাবেন। অন্যথায় প্রোডাক্ট আনবক্সিং করার সময় অবশ্যই ভিডিও করে সেটা আমাদের পাঠাবেন। সমস্যা থাকলে আমরা সেটা এক্সচেঞ্জ করে দিবো তবে আপনাকে পুনরায় ডেলিভারি চার্জ দিয়ে প্রোডাক্টটি রিসিভ করতে হবে।Return EligibilityYour item is eligible for return and refund if it meets all of the following conditions:The return request is made within 7 days of delivery to your addressThe item is unused and in original condition (not worn, tested, or damaged)All original packaging, labels, tags, and accessories are intact and undamagedThe item has not been washed, altered, or modified in any wayThe item is not damaged due to misuse, accident, or negligence by the customerThe item has not been used for personal purposes before returnAll safety seals and security stickers (if any) are unbrokenEven if an item is returned after the 7-day window, you may still be eligible for a return if the product is defective or damaged during shipping. See the "Damaged or Defective Items" section below.Non-Returnable ItemsThe following items cannot be returned for refund under any circumstances (except if damaged or defective):Perishable goods (food items, beverages, fresh produce, dairy products)Items marked as "final sale" or "non-returnable" on the product pageCustomized, personalized, or made-to-order productsDigital products, software, e-books, and downloadable contentIntimate apparel and underwear (if the original seal or tag has been removed)Used cosmetics, beauty products, and personal care itemsItems purchased during flash sales or clearance promotions (unless seller allows)Opened or used health supplements and vitaminsItems damaged due to customer mishandling after deliveryGift cards and vouchersItems without a valid proof of purchase (order confirmation)How to Initiate a ReturnStep-by-Step Process:Step 1: Access Your AccountLog into your AliPeak account and navigate to "My Orders" or "Purchase History"Step 2: Select the ItemFind the order containing the item you wish to return and click on it to view order detailsStep 3: Request ReturnClick the "Return/Refund" button and you will be presented with a return request formStep 4: Provide Return ReasonSelect the reason for return from the available options:- Wrong item received- Item not as described- Changed my mind- Better price found elsewhere- Damage/defect- Other (please specify)Step 5: Upload PhotosTake clear, well-lit photos of:- The item from multiple angles- Original packaging and labels- Any damage or defects (if applicable)- Product serial number or barcode (if applicable)Upload at least 2-3 clear photos with your return requestStep 6: Submit Return RequestReview all information and submit your return request. You will receive a confirmation email with your return request IDStep 7: Wait for Seller ApprovalThe seller will review your return request and photos. This typically takes 24-48 hours. You will receive an email notification once approved or rejectedStep 8: Receive Return InstructionsOnce approved, you will receive:- A return shipping label (if provided by seller)- The return address- Return shipment ID- Courier contact information (if applicable)Step 9: Pack and ShipPack the item securely in its original packaging. Include all accessories and documentation. Use the provided return label or delivery method. Keep your receipt and tracking number for your recordsStep 10: Track Return ShipmentTrack your return shipment using the provided tracking number on the courier's websiteReturn Inspection and VerificationOnce the seller receives your returned item, they will:Verify that the item matches the order detailsCheck that the item is in the condition you described (unused and original)Inspect packaging and accessoriesLook for signs of use, damage, or alterationDocument the condition with photosApprove or reject your return based on the inspection (usually within 3-5 business days)If the seller rejects your return, they will provide a detailed reason. You can contact customer support if you disagree with the rejection. We will investigate and make a final decision.Refund Process and TimelineHow Refunds Are Processed:Once your return is approved:Day 1-3: Seller receives your return and processes itDay 2-5: Seller inspects the item and verifies conditionDay 3-7: Seller approves return and initiates refundDay 4-10: Refund is credited to your original payment methodRefund Timelines by Payment Method:Credit/Debit Card: 5-7 business days (some banks may take up to 10 days)Mobile Banking (bKash, Nagad, Rocket): 2-5 business days (usually 24-48 hours)Cash on Delivery (COD): 5-10 business days via bank transfer or mobile banking to your registered accountBank Transfer: 3-7 business days depending on your bankImportant: The timeline starts from the day the refund is initiated by the seller, not from the day you submit your return request. Bank processing times are beyond AliPeak's control.What Gets Refunded:Full product priceProduct taxes (if applicable)Seller discount/coupon amount (if used)AliPeak voucher amount (if used)What Does NOT Get Refunded:Outbound shipping cost (your initial delivery)Return shipping cost (unless item was defective or damaged)Payment gateway fees or bank chargesAny additional services purchased separatelyShipping Costs and ResponsibilitiesOutbound Shipping (Your Initial Order):This cost is NOT refundable in standard returnsException: If the item was damaged or defective upon delivery, outbound shipping may be refundedReturn Shipping (Sending Item Back):Customer Responsibility: You pay for return shipping in standard return casesSeller Responsibility: The seller covers return shipping if:- Item arrived damaged or defective- Wrong item was delivered- Item is significantly not as described- Defect discovered within 7 daysThe seller will provide a return label for these cases at no costCalculating Shipping Costs:Return shipping costs vary by location and courier. Common rates in Bangladesh:Dhaka to Dhaka: 50-100 BDTDhaka to Division Cities: 150-300 BDTDivision Cities to Dhaka: 150-300 BDTInter-Division: 200-400 BDTRemote Areas: May be higher or may require special arrangementsYou can arrange return shipping through any courier service or use the seller-provided label if available.Damaged or Defective ItemsHow to Report Damage/Defect:If your item arrives damaged or is defective:Report immediately: Contact the seller within 7 days of deliveryProvide evidence: Take clear photos showing:- The damage or defect- The original packaging condition- Product serial number or barcode- Multiple angles of the defectDetailed description: Explain exactly what is wrong with the itemOriginal condition: Confirm that you have not used or tampered with the itemResolution for Damaged/Defective Items:For items confirmed to be damaged or defective, the seller will offer one of the following:Replacement: Ship a new item at no cost to you (return shipping covered)Refund: Full refund including return shipping costPartial Refund: Reduced refund if the item can be salvaged or repaired by youMost sellers prefer replacement as it's faster. You have the right to request a refund if replacement is not available.Return Shipping for Damaged Items:The seller will provide a free return shipping labelReturn shipping cost is covered by the sellerYou do not pay anything out of pocket for returns of damaged itemsYou can arrange pickup through the provided courier at no costWrong Item or Item Not As DescribedIf You Received the Wrong Item:Contact seller immediately with order number and photosSeller must arrange a replacement or full refundReturn shipping and replacement shipping are covered by sellerRefund is prioritized (usually within 24-48 hours)If Item Is Significantly Not As Described:This includes different color, size, quality, or specifications than advertisedYou are eligible for a full refund even after 14 daysReturn shipping is covered by sellerContact seller with proof of discrepancy (photos, comparison to product listing)Seller-Specific Return PoliciesSome sellers on AliPeak may have different return policies. Always check the seller's return policy listed on the product page before purchase. Common variations include:Shorter or longer return periodsDifferent condition requirementsAdditional inspection fees (rarely applied)Restricted return categoriesImportant Rule: If there is a conflict between this general AliPeak policy and a seller's policy, the more favorable policy to the customer will apply. The seller cannot impose restrictions that are more strict than this policy without explicit approval from AliPeak.Return vs. Exchange vs. ReplacementChoose Return & Refund if:You want your money backYou don't want to purchase another itemYou want to try a different productThe item doesn't meet your expectationsChoose Exchange if:You want a different size, color, or model of the same productYou want to minimize delays (exchanges are often faster)You're happy with the product but need a variationChoose Replacement if:Your item arrived damaged or defectiveYou received the wrong itemYou want the exact same product againFrequently Asked QuestionsCan I return an item after 14 days?Generally no, unless the item is defective or was not as described. However, if you can prove the defect was not immediately apparent, you may still be eligible.What if I change my mind after 14 days?Once the 14-day return period expires, you cannot return an item simply for change of mind. However, you can try to contact the seller to request a courtesy return.Do I have to pay for return shipping?Yes, for standard returns you pay return shipping unless the item was damaged, defective, or wrong. Return costs are typically 50-400 BDT depending on location.How much will I get refunded?You will get refunded the full product price plus any applicable taxes and discounts. You will not get refunded outbound shipping or return shipping (unless item was defective).Can I return items bought with a discount or voucher?Yes, if the item is eligible for return. You will be refunded the actual amount you paid (after discount), not the original price.What if the seller denies my return?If you believe your return was unfairly denied, contact AliPeak customer support with evidence. We will investigate and make a final decision. This usually takes 3-5 business days.Can I exchange my return for a different item instead of a refund?Yes, if the new item is available. Contact the seller directly to arrange this, which is usually faster than a full return and repurchase.What if my return shipment is lost?If your return shipment is lost in transit, contact customer support immediately with your tracking number. We will contact the courier to track the package. If confirmed lost, the seller will be responsible for covering this loss.Can I return items without a reason?Yes, you can return items for change of mind without providing a detailed reason. Simply select "changed my mind" when submitting your return request.Do you accept returns for items purchased from other websites?No, AliPeak only processes returns for items purchased on our platform. Items from other retailers must be returned directly to that retailer.Can I get a refund for cash on delivery orders?Yes, COD orders are refundable. For COD items, once your return is approved, you will receive a refund via bank transfer or mobile banking to your registered account within 5-10 business days.How to Contact UsFor General Return and Refund Questions:Email: contact@alipeak.comChat Support: Available 24/7 on our websitePhone: +8801878674083Response Time: 24 hoursFor Return Status and Issues:Email: contact@alipeak.comInclude in email:- Order number- Item name and quantity- Return request ID (if available)- Description of issue- Supporting photos or screenshotsFor Seller Return Policy Issues:Email: seller@alipeak.comDashboard: Report issues through your seller accountFor Urgent or Unresolved Issues:Email Subject: "URGENT: Return & Refund Issue"Email: contact@alipeak.comWe prioritize urgent cases and will respond within 12 hoursOur Commitment to YouAt AliPeak, we stand behind every product sold on our platform. We believe in fair returns and are committed to:Processing returns fairly and transparentlyProtecting both customers and sellersMaking the return process as simple as possibleResolving disputes promptly and fairlyEnsuring you get your money back on eligible returnsHolding sellers accountable for damaged or defective itemsYour satisfaction is our top priority. If you have any concerns about your order, please don't hesitate to contact us. We're here to help.This Return & Refund Policy is subject to change at any time. We will notify users of significant changes via email or website announcement. For the latest version, always refer to this page on alipeak.com. Last updated: December 2025